Privacy Policy

Last updated: 24 June 2026

1. Introduction

This privacy policy explains how Leap Creative ("we", "us", "our") collects, uses, and protects your personal data when you visit Leap-Creative.com (the "website") or work with us as a client, supplier, or prospective client.

We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, the data controller is:

Leap Creative Limited
376 London Road
Hayleigh
Essex
SS7 2DA
United Kingdom
Email: info@leap-creative.com

2. The information we collect

We may collect and process the following types of personal data:

  • Contact details such as your name, email address, telephone number, company name, and job title, for example when you fill in a contact form or enquire about our services.

  • Client and project information including details you share with us to deliver creative work, such as brand assets, briefs, and feedback.

  • Correspondence including emails, messages, and notes from calls or meetings.

  • Billing and payment information needed to invoice you and process payments, although card details are typically handled directly by our payment provider rather than stored by us.

  • Technical and usage data such as your IP address, browser type, device information, and how you use our website, collected through cookies and similar technologies. See our Cookie Policy for more detail.

3. How we collect your data

We collect personal data when you:

  • Contact us through our website, by email, by phone, or on social media.

  • Engage us to provide creative services, or supply services to us.

  • Subscribe to updates or marketing communications if you have opted in.

  • Browse our website through cookies and analytics tools.

4. Why we use your data and our lawful basis

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

  • To respond to enquiries and provide our services. Lawful basis: performance of a contract, or our legitimate interest in responding to potential clients.

  • To manage projects, invoicing, and our ongoing relationship with you. Lawful basis: performance of a contract.

  • To send marketing communications, where you have asked to receive them or where you are an existing client and we are offering similar services. Lawful basis: consent or legitimate interest. You can opt out at any time.

  • To improve our website and understand how it is used. Lawful basis: consent (for non-essential cookies) or legitimate interest.

  • To comply with legal and regulatory obligations, such as keeping accounting records. Lawful basis: legal obligation.

5. Who we share your data with

We do not sell your personal data. We may share it with:

  • Service providers and subcontractors who help us run our business, such as hosting providers, email and CRM platforms, accounting software, and freelancers or partners working on your project.

  • Professional advisers such as accountants and legal advisers where necessary.

  • Authorities or regulators where we are required to do so by law.

We only share what is necessary and require these third parties to keep your data secure and use it only for the agreed purpose.

6. International data transfers

We work predominantly in the UK but have some clients and use some tools based in the United States and other countries. This means your data may be transferred to, stored, or processed outside the UK.

Where this happens, we take steps to make sure your data receives an appropriate level of protection, for example by relying on UK adequacy regulations, the UK extension to the EU-US Data Privacy Framework, or by putting in place International Data Transfer Agreements or Standard Contractual Clauses with appropriate safeguards.

7. How long we keep your data

We keep your personal data only for as long as we need it for the purposes set out in this policy, including to meet any legal, accounting, or reporting requirements.

  • Client and project records are typically kept for the duration of our relationship and for a reasonable period afterwards.

  • Financial and tax records are kept for at least six years, in line with HMRC requirements.

  • Enquiry and marketing data is kept until you ask us to delete it or you withdraw your consent.

When we no longer need your data, we will securely delete or anonymise it.

8. Your rights

Under UK GDPR you have the right to:

  • Be informed about how your data is used.

  • Access the personal data we hold about you.

  • Rectification of inaccurate or incomplete data.

  • Erasure of your data in certain circumstances.

  • Restrict or object to our processing in certain circumstances.

  • Data portability, to receive your data in a usable format.

  • Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, please contact us at info@leap-creative.com. We will respond within one month.

9. Cookies

Our website uses cookies and similar technologies. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

10. Data security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. While we do our best to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Third-party links

Our website may contain links to other websites. This privacy policy applies only to our website, and we are not responsible for the privacy practices of third-party sites. We encourage you to read their privacy policies.

12. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review it periodically.

13. How to contact us and complain

If you have any questions about this policy or how we handle your data, please contact us at:

Leap Creative Limited
Email: info@leap-creative.com
Address: 376 London Road, Hayleigh, Essex, SS7 2DA, United Kingdom

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

  • Website: ico.org.uk

  • Helpline: 0303 123 1113

We would, however, appreciate the chance to address your concerns before you approach the ICO, so please do get in touch with us first.